User Agreement

# Terms of Service

**Last Updated:** August 2026

**Effective Date:** December 2024

## 1. Agreement to Terms

By accessing or using Coachie ("we," "our," or "us"), including our mobile application, web application, and services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you and Coachie. We may update these Terms from time to time, and your continued use of the Service after such changes constitutes acceptance of the updated Terms.

## 2. Description of Service

Coachie is a health and fitness tracking application that provides:

- **Health Tracking:** Meal logging, workout tracking, sleep monitoring, water intake, weight tracking, mood logging, supplement tracking, and menstrual cycle tracking
- **AI-Powered Features:** Personalized meal recommendations, photo-based food detection, AI coaching, chat assistance, and automated insights
- **Meal Planning:** Weekly meal blueprints, shopping lists, and recipe management
- **Social Features:** Friends, circles, forums, messaging, and recipe sharing
- **Coaching (optional):** If you accept an invitation from a fitness or nutrition coach, they
  can see health data you choose to share with them, message you, and set targets and plans.
  Nothing is shared unless you accept and choose categories — see Section 9A
- **Progress Tracking:** Daily scores, habit tracking, and progress analytics
- **Subscription Services:** Free and Pro tier subscriptions with different feature access

## 3. Eligibility and Account Registration

### 3.1 Age Requirements
You must be at least **13 years of age** (or 16 in the European Economic Area) to use our Service. If you are under 18, you represent that you have your parent's or guardian's permission to use the Service.

### 3.2 Account Creation
To use certain features of the Service, you must create an account by providing:
- Your name
- Email address
- Password
- Other information as requested

### 3.3 Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Ensuring your account information is accurate and up-to-date

### 3.4 Account Restrictions
You may not:
- Create multiple accounts to circumvent restrictions or limits
- Share your account credentials with others
- Use another person's account without permission
- Create an account if you are prohibited from receiving our services under applicable laws

## 4. Acceptable Use

### 4.1 Permitted Use
You may use the Service for lawful purposes in accordance with these Terms. You agree to:
- Provide accurate and truthful information
- Use the Service in compliance with all applicable laws and regulations
- Respect the rights of other users
- Maintain the security and integrity of the Service

### 4.2 Prohibited Activities
You agree NOT to:
- **Violate Laws:** Use the Service for any illegal purpose or in violation of any local, state, national, or international law
- **Harm Others:** Harass, abuse, threaten, or harm other users or third parties
- **Impersonate:** Impersonate any person or entity or falsely state or misrepresent your affiliation
- **Spam:** Send unsolicited messages, spam, or chain letters
- **Interfere:** Interfere with or disrupt the Service, servers, or networks connected to the Service
- **Reverse Engineer:** Attempt to reverse engineer, decompile, or disassemble any part of the Service
- **Automated Access:** Use bots, scrapers, or other automated means to access the Service without permission
- **Data Mining:** Extract or collect data from the Service for commercial purposes without authorization
- **Malicious Code:** Introduce viruses, malware, or other harmful code
- **Circumvent Security:** Attempt to bypass security measures or access restricted areas
- **False Information:** Provide false, misleading, or inaccurate information
- **Violate Rights:** Infringe upon intellectual property rights, privacy rights, or other rights of others

### 4.3 Content Standards
When posting content (forum posts, messages, comments, etc.), you agree not to post content that:
- Is illegal, harmful, or violates any laws
- Is defamatory, libelous, or slanderous
- Is obscene, pornographic, or sexually explicit
- Promotes violence, hate speech, or discrimination
- Contains personal information of others without consent
- Is spam, advertising, or promotional material (unless authorized)
- Violates intellectual property rights
- Contains false or misleading information
- Is otherwise objectionable in our sole discretion

## 5. User Content

### 5.1 Your Content
You retain ownership of content you create, upload, or post through the Service ("User Content"), including:
- Health logs and data
- Recipes and meal plans
- Forum posts and comments
- Messages and conversations
- Photos and images

### 5.2 License to Coachie
By submitting User Content, you grant Coachie a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and sublicensable license to:
- Use, reproduce, modify, adapt, publish, translate, and distribute your User Content
- Display and perform your User Content in connection with the Service
- Use your User Content for service improvement, analytics, and research (in anonymized, aggregated form)

This license allows us to operate, improve, and provide the Service. You can revoke this license by deleting your User Content or account.

### 5.3 Content Responsibility
You are solely responsible for your User Content. You represent and warrant that:
- You own or have the right to submit the User Content
- Your User Content does not violate any third-party rights
- Your User Content complies with these Terms and applicable laws

### 5.4 Content Removal
We reserve the right to:
- Remove, edit, or refuse to post any User Content
- Remove User Content that violates these Terms or is otherwise objectionable
- Terminate accounts of users who repeatedly violate these Terms

## 6. Intellectual Property

### 6.1 Service Ownership
The Service, including its design, features, functionality, and content (excluding User Content), is owned by Coachie and protected by copyright, trademark, and other intellectual property laws.

### 6.2 Our Rights
You acknowledge that:
- The Service contains proprietary and confidential information
- You will not copy, modify, or create derivative works of the Service
- You will not remove any copyright, trademark, or other proprietary notices
- Coachie trademarks, logos, and service marks are our property

### 6.3 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to:
- Access and use the Service for personal, non-commercial purposes
- Download and use the mobile application on your personal devices

This license does not permit:
- Commercial use of the Service
- Resale or redistribution of the Service
- Use of our trademarks or branding without permission

## 7. Subscriptions and Payments

### 7.1 Subscription Tiers
Coachie offers:
- **Free Tier:** Basic features with limited access
- **Pro Tier:** Full access to all features, including AI-powered features, unlimited meal plans, and advanced tracking

**If you are connected to a coach**, your Pro access is covered by your coach's subscription
and **you are not charged** for as long as that connection lasts. See Section 9A.

### 7.2 Auto-Renewable Subscriptions
Coachie subscriptions are **auto-renewable**. By subscribing:
- You are charged at the start of each billing period (monthly or annually, as selected)
- Your subscription automatically renews at the end of each period unless you cancel at least 24 hours before the end of the current period
- You will be charged the then-current price for renewal
- Subscription length and price are displayed in the app before purchase

### 7.3 Payment
- You agree to pay all fees associated with your subscription
- Payments are processed through the applicable app store (e.g., Apple App Store, Google Play)
- You are responsible for any taxes applicable to your subscription
- Refunds are subject to the policies of the app store through which you purchased

### 7.4 Cancellation and Managing Subscriptions
- **iOS:** Cancel via Settings > [Your Name] > Subscriptions > Coachie
- **Android:** Cancel via Google Play Store > Subscriptions
- Cancellation takes effect at the end of your current billing period
- You retain access to Pro features until the end of that period
- No refunds for partial billing periods

### 7.5 Price Changes
- We may change subscription prices with 30 days' notice
- Price changes will not affect your current billing period
- Continued use after a price increase constitutes acceptance

## 8. Health and Medical Disclaimer

### 8.1 Not Medical Advice
**IMPORTANT:** The Service provides health and fitness information for informational purposes only. The Service is NOT:
- A substitute for professional medical advice, diagnosis, or treatment
- Intended to diagnose, treat, cure, or prevent any disease
- A replacement for consultation with qualified health professionals

### 8.2 Consult Healthcare Providers
You should:
- Consult with qualified healthcare providers before starting any diet or exercise program
- Seek medical attention for any health concerns
- Not rely on the Service for medical decisions
- Inform your healthcare providers about your use of the Service

### 8.3 No Medical Relationship
Use of the Service does not create a doctor-patient, therapist-patient, or other professional relationship between you and Coachie.

### 8.4 Emergency Situations
The Service is not for medical emergencies. In case of a medical emergency, call your local emergency services immediately.

## 9. AI-Generated Content and Third-Party AI Data Sharing

### 9.1 AI Features
The Service uses artificial intelligence to provide meal recommendations, food identification from photos, personalized coaching, chat assistance, and automated insights. **We require your explicit permission before sharing any of your data with our AI providers.**

### 9.2 Third-Party AI Providers and Data Sharing
To power AI features, Coachie sends certain data to third-party AI providers. **We obtain your consent in the app before sharing any data.**

**What Data We Send:** Chat messages; meal, supplement, and recipe photos; fitness goals; dietary preferences; activity level; weight; height; age; gender; workout preferences; and exercise history. We do not send your name, email address, or payment information.

**Who Receives Your Data:**
- **OpenAI, Inc.** (United States) – Privacy Policy: https://openai.com/policies/privacy-policy
- **Google LLC** (United States), for Gemini – Privacy Policy: https://policies.google.com/privacy

These providers do not use your data to train their AI models. You may grant or revoke consent at any time in app Settings under Data & Privacy > AI & Data Sharing.

### 9.3 AI Limitations
You acknowledge that:
- AI-generated content may contain errors or inaccuracies
- AI recommendations are suggestions, not medical advice
- You should verify AI-generated information independently
- We are not responsible for decisions made based on AI-generated content

### 9.4 AI Content Accuracy
While we strive for accuracy, we do not guarantee the accuracy, completeness, or reliability of AI-generated content.

## 9A. Connecting With a Coach

This section applies **only if you accept an invitation from a coach**. If you never do,
nothing in it applies to you and no one outside Coachie sees your data.

### 9A.1 What a coach connection is
Some fitness and nutrition coaches use **Coachie for Coaches**, a separate professional
dashboard. If a coach invites you and you accept, they can see health data you have logged in
Coachie — but only the categories you choose, and only while you allow it.

### 9A.2 You choose what is shared, category by category
Before anything is shared you are shown exactly what your coach would see, and you switch
each category on or off yourself:

- Food and nutrition
- Workouts and daily movement
- Weight and body measurements
- Sleep and recovery
- Mood and stress
- Menstrual cycle
- Clinical vitals

Nothing is shared until you accept. Categories you leave off are never sent to your coach.

### 9A.3 What a coach can never see
Regardless of what you switch on, a coach **never** sees:

- your conversations with the AI coach
- your private messages with other members, and anything you post in circles
- your journal entries and gratitude notes
- your location, your contacts, and your photo library

There is no setting that reveals these.

Two things are worth stating plainly rather than leaving to inference. **You and your coach can
message each other in Coachie** — those messages are between the two of you, and they are the
one exception to "private messages are never shared". And **progress photos stay on your
device** unless you share one deliberately, one photo at a time; see 9A.5.

### 9A.4 What a coach can and cannot change
A coach **cannot edit or delete anything you have logged**, and cannot log anything as you.
That has not changed and will not.

What they can do is give you things, which appear in your app as *theirs*:

- **Targets** — calories, protein, steps and so on
- **Plans** — training or meal plans, generated for you from your own profile and logs

These sit alongside the goals and plans you set for yourself. They do not overwrite them, and
you can dismiss them. If a target your coach set is being used somewhere in the app, the app
says whose it is.

### 9A.5 Messages, and sharing a progress photo
Your coach may send you weekly check-in messages, which appear in the app. These are written by
your coach, who may compose them with the help of Coachie's AI drafting tools. **Your coach is
responsible for what they send you.** You can reply, and those replies go to your coach.

Progress photos are kept on your device and are not uploaded. If you want your coach to see
one, you share that photo yourself. When you do, a copy is uploaded and your coach is shown a
link that stops working after fifteen minutes — never a permanent address. Unsharing deletes
the uploaded copy; your own copy stays on your device.

### 9A.6 Ending the connection — at any time, without a reason
You can end a coach connection whenever you like, from Settings → Your coach. When you do:

- your coach's access ends immediately
- anything they had drafted about you but not sent is deleted
- every progress photo you shared with them is deleted
- targets and plans they set are removed from your app
- **nothing you have logged is deleted** — you keep every meal, workout, weigh-in, journal
  entry and your entire streak history

Your coach may also end the connection.

### 9A.7 After a connection ends
Your full Pro access continues for **7 days**. After that you move to the Free tier unless you
start your own subscription. Moving to the Free tier changes what you can do; **it never
removes anything you have recorded.**

### 9A.8 Coach connections are 18+
You must be at least 18 to connect with a coach. This is checked from your date of birth and
is stricter than the general age requirement in Section 3.1.

### 9A.9 Your coach is not a Coachie employee
Coaches are independent professionals. Coachie does not employ, supervise, vet, certify or
endorse them, and is not responsible for the advice they give you or for your relationship
with them. Their conduct is between you and them.

## 10. Third-Party Services and Links

### 10.1 Third-Party Integrations
The Service may integrate with third-party services, including:
- Google Fit
- Health Connect
- Google Play Services
- Apple App Store

### 10.2 Third-Party Terms
Your use of third-party services is subject to their respective terms of service and privacy policies. We are not responsible for third-party services.

### 10.3 External Links
The Service may contain links to external websites. We are not responsible for:
- The content of external websites
- The privacy practices of external websites
- Any damages resulting from use of external websites

## 11. Disclaimers and Limitations of Liability

### 11.1 Service "As Is"
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- WARRANTIES OF MERCHANTABILITY
- FITNESS FOR A PARTICULAR PURPOSE
- NON-INFRINGEMENT
- ACCURACY, RELIABILITY, OR COMPLETENESS

### 11.2 No Guarantees
We do not guarantee that:
- The Service will be uninterrupted, secure, or error-free
- Defects will be corrected
- The Service is free from viruses or harmful components
- Results will be achieved from using the Service

### 11.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COACHIE SHALL NOT BE LIABLE FOR:
- INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
- LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES
- DAMAGES RESULTING FROM USE OR INABILITY TO USE THE SERVICE
- DAMAGES RESULTING FROM UNAUTHORIZED ACCESS OR ALTERATION OF YOUR DATA

### 11.4 Maximum Liability
Our total liability for any claims shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

### 11.5 Exceptions
Some jurisdictions do not allow exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

## 12. Indemnification

You agree to indemnify, defend, and hold harmless Coachie, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your use of the Service
- Your violation of these Terms
- Your violation of any rights of another
- Your User Content

## 13. Termination

### 13.1 Termination by You
You may terminate your account at any time by:
- Using the "Delete Account" feature in Settings
- Contacting us at support@playspace.games

### 13.2 Termination by Us
We may suspend or terminate your account if:
- You violate these Terms
- You engage in fraudulent, illegal, or harmful activity
- You fail to pay subscription fees (if applicable)
- We discontinue the Service
- For any other reason in our sole discretion

### 13.3 Effect of Termination
Upon termination:
- Your right to use the Service immediately ceases
- Your account and data may be deleted (subject to our Privacy Policy)
- Any coach connection ends, and your coach's access to your data ends with it
- You remain liable for all amounts due
- Provisions that by their nature should survive will survive

## 14. Privacy

If you are a **coach** using the Coachie for Coaches dashboard, that use is governed by the
separate [Coachie for Coaches Terms of Service](COACH_TERMS_OF_SERVICE.md). These terms
continue to govern your personal use of the Coachie app.

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using the Service, you consent to our Privacy Policy.

## 15. Dispute Resolution

### 15.1 Informal Resolution
Before filing a claim, you agree to contact us at jay@playspace.games to attempt to resolve the dispute informally.

### 15.2 Binding Arbitration (U.S. Users)
For users in the United States:
- Any disputes will be resolved through binding arbitration
- Arbitration will be conducted under the rules of the American Arbitration Association
- You waive your right to a jury trial and to participate in class actions
- Arbitration will take place in Florida, or remotely by telephone or video at your election

### 15.3 Exceptions
The following disputes are not subject to arbitration:
- Disputes related to intellectual property
- Disputes seeking injunctive relief
- Small claims court disputes

### 15.4 Class Action Waiver
You agree not to participate in class actions or consolidated proceedings against Coachie.

## 16. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

For users in the European Economic Area and the United Kingdom, nothing in these Terms deprives you of the protection of the mandatory consumer law of the country you live in, and you may bring proceedings in your local courts.

## 17. Changes to Terms

### 17.1 Updates
We may modify these Terms at any time. Material changes will be notified through:
- In-app notification
- Email (if you have provided one)
- Updated "Last Updated" date

### 17.2 Acceptance
Your continued use of the Service after changes constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service.

## 18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

## 19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Coachie regarding the Service and supersede all prior agreements.

## 20. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

## 21. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

## 22. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet failures.

## 23. Contact Information

For questions about these Terms or the Service:

**Email:** support@playspace.games

**Mailing Address:** 6430 NW 41st Terrace Coconut Creek, FL 33073

**Response Time:** We will respond to inquiries within a reasonable time.

## 24. Additional Terms for Specific Features

### 24.1 Social Features
- You are responsible for your interactions with other users
- We are not responsible for user-generated content
- You may report abusive behavior through the app

### 24.2 Health Data
- You are responsible for the accuracy of health data you enter
- We are not responsible for health decisions made based on your data
- Health data is processed in accordance with our Privacy Policy

**Apple Health (HealthKit):** On supported devices, Coachie may read step count, active energy (calories burned), sleep analysis, and workout sessions from Apple Health via HealthKit. We request your permission in the app before accessing this data. Data syncs to your daily log and progress tracking. You can manage or revoke access in your device’s Health app settings.

### 24.3 AI Features
- AI-generated content is provided for informational purposes
- You should verify AI recommendations independently
- We are not responsible for outcomes based on AI suggestions

## 25. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT:
- You have read and understood these Terms
- You agree to be bound by these Terms
- You are at least 13 years old (or 16 in the EEA)
- You will comply with all applicable laws and regulations

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**Last Updated:** August 2026

**Effective Date:** December 2024

**Version:** 1.1